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Maintenance and Support Policy

Each license of our software comes with software maintenance. During your maintenance period, you can download the latest version as well as receive assistance from our support staff. This maintenance is renewable at any time, and is optional. Be sure to keep a safe archive of the installation media for the version that you purchased and are using in your software. Only the latest version is kept on our website and only for customers with an active maintenance agreement.

We routinely release new and more functional ClaimMaster versions with new features and bug fixes.  By buying a one-time ClaimMaster license you get a free subscription to Software Maintenance for one (1) full year.  If you buy a renewable license, your Software Maintenance subscription will expire with your temporary license, but is re-activated when you renew the license. During the Software Maintenance period you get free access to any new upgrades and bug fixes that we release for your product type.  If you want to continue receiving product upgrades and bug fixes after the first year for one-time licenses, you will need to renew your Software Maintenance subscription. Software Maintenance can be purchased separately for each license at any time. The period of validity of the new Software Maintenance subscription will start from the moment the active subscription has finished.

To renew your Software Maintenance, log in to your Customer Service Portal by clicking the button below.  You can log in using your existing license ID, invoice ID or  Customer ID. Once you log in, simply click on Renewals & Upgrades to renew your maintenance subscription and obtain instant download access to the latest version.

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If you have any questions, please contact us at support@claimmaster.com