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I cannot see ClaimMaster's menu in Word after installation

Solution For the ClaimMaster menu to appear in MS Word, ClaimMaster template must be placed in the MS Word's STARTUP directory. If you cannot see the ClaimMaster menu in the Word toolbar (Word 2000-2003) or in ClaimMaster's own Ribbon Tab (Word 2007-2016) after installation, you need to manually place one of ClaimMaster.dotm (Word 2007+) or (Word 2000-2003) files in the Word's STARTUP directory. Make sure you only copy one[m] template file in the Startup directory. You can get a copy of the ClaimMaster template file in C:\Program Files\ClaimMaster\[m] (32-bit Windows) or C:\Program Files(x86)\ClaimMaster\[m] (64-bit Windows)

To find location of the Word's STARTUP directory:

In Word 2002/2003, to locate or change the location for Word STARTUP folder, in Word, click Options on the Tools menu, and then click the File Locations tab.

In Word 2007-2016, click the Microsoft Office Button, click Word Options, click the Advanced tab, and then click File Locations.

Although STARTUP directory is user-customizable, most people do not change its default location. The default location for the STARTUP folder on Windows 7 is: C:\Users\USERNAME \AppData\Roaming\Microsoft\Word\STARTUP\, where USERNAME is the logon name of the user. In addition, Microsoft provides more information about locations of various template folders in MS Word. Click here to read Microsoft's FAQ

If[m] exists in the Startup folder, the next step is to check whether ClaimMaster template is properly loaded by Word. The template should be checked in the 'Global Templates and add-ins' menu, as shown: in this short video.

For more information on loading templates into Word, see this Microsoft article .

Keywords: installation, menu, add-ins, startup, directory

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Article details
Article ID: 10
Category: Installation Problems
Date added: 08-22-2011 11:45:34
Views: 1413
Rating (Votes): Article rated 2.9/5.0 (47)

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