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Error: "The macro cannot be found or has been disabled because of your Macro security settings"

Solution There can be several reasons for "The macro cannot be found or has been disabled because of your Macro security settings" message.

1. NEW CM INSTALLATIONS (Office 2010 or later) - if this message appears immediately after ClaimMaster installation, please make sure that you have the 32-bit version of the Office 2010, not the 64-bit version installed. ClaimMaster does not work with the 64-bit Office, which disables 32-bit add-ins. See this link

2. OLD CM INSTALLATIONS - if ClaimMaster was running successfully and then you suddenly start receiving the above message, then this problem is likely caused by the Windows Security Update of 4/10/2012 or later, which apparently breaks some settings for 3rd party add-ins, including ClaimMaster. The issue is described in more detail here and from my experience applies to more than just Office 2007 - we've received similar complaints from people using other versions, including 2003 and 2010.

a. Starting ClaimMaster release 2.8 (January 2013), you can fix the problem by running ClaimMaster Utilities (either Windows Start Button->ClaimMaster->Utilities” or “ClaimMaster->Help->System Utilities...” within Microsoft Word) and selecting the "Fix the existing ClaimMaster installation" option:

Follow the instructions and make sure that at least the *.dll and *.ocx files are re-registered.

b. Otherwise, it seems that there are two ways to fix the problem, if it starts happening on your computer:

1) Simply re-install ClaimMaster, which seems to solve the issue in most cases.

2) In addition, per Microsoft website: "Delete the cached versions of the control type libraries (extender files) on the client computer. To do this, search your hard disk for files that have the ".exd" file name extension and delete all the .exd files that you find. These .exd files will be re-created automatically when you use the new controls the next time that you use VBA. These extender files will be under the user's profile and may also be in other locations, such as the following: 

C:\documents and settings\USERNAME\Application Data\Microsoft\Forms\

C:\documents and settings\USERNAME\AppData\Local\Temp\VBE\

If the problem persists, we recommend rebooting as well.

 
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Article details
Article ID: 20
Category: Installation Problems
Date added: 04-17-2012 18:58:06
Views: 6129
Rating (Votes): Article rated 2.9/5.0 (45)

 
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