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» Category: IDS Browser and Patent Downloads  (Go back)

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Patent Family Visualization Freezes at PAIR's Bibliography Page (since Dec. 2014) Article rated 3.0/5.0
The problem occurs only if you have Internet Explorer 11 installed with KB3025390 update. The problem is solved by uninstalling the recent KB3025390 IE update.  To do so, follow the steps below: Open Installed Updates by clicking the Start button , clicking C...
Patent downloads from the PTO hang or stopped working Article rated 3.1/5.0
Patent Downloading and IDS If you have Internet Explorer 10 or later installed, please configure it to run in compatibility mode, without protected mode enabled. The instructions are here. IDS Only Also, if you experience intermittent hanging when downloading data for IDS forms from the...
When generating SB08 forms, Adobe Live Cycle opens instead of Adobe Acrobat/Reader Article rated 2.9/5.0
This happens because your computer has Adobe's .xdp form files associated with Adobe Live Cycle, rather than Adobe Acrobat/Reader. To change the default association, you can do the following: 1. Open File Explorer (not IE, but the regular file/folder explorer in Windows) 2. Type %TEMP% in t...
Why can't I preview front pages of patents in IDS Browser? Article rated 3.1/5.0
To preview front pages of EPO documents: Make sure that your Adobe Acrobat/Reader is set to "Display PDFs in browser" by enabling the approriate checkbox in Adobe's preferences (by default, it should be on already.) You can get to that option through "Preferences->Internet" in Adobe Acrobat/Re...
Internet Explorer opens a new window when I try to browse first pages of patents in Article rated 2.9/5.0
If you have Internet Explorer 10 or later installed, please configure it to run in compatibility mode, without protect mode enabled. The instructions are here. This happens because the local security settings on your machine do not allow IE to open websites/connections inside forms, which i...
SB08 forms are generated with a "C:" kind code Article rated 3.0/5.0
You may have a stale IDS cache. With IDS Dialog open, go to "IDS Generation Options->Cache..." in the lower part of the screen and click "Clear Cache."
Login to Private PAIR stalls Article rated 2.8/5.0
If you are trying to log-in to Private PAIR and the process stalls at the certificate/password page, please download and install the 32-bit version of Java from here: https://java.com/en/download/faq/java_win64bit.xml ClaimMaster's automation of Private PAIR uses an older USPTO login method with ...