Cannot see ClaimMaster tab in Word's ribbon after installation

For the ClaimMaster menu to appear in MS Word, ClaimMaster template must be placed in the MS Word's STARTUP directory.  This can be achieved by running ClaimMaster repair tool (option #3 below)





If you still cannot see the ClaimMaster menu in the Word toolbar (Word 2000-2003) or in ClaimMaster's own Ribbon Tab (Word 2007-2019) after this step, you can manually place one of ClaimMaster.dotm (32-bit Word 2007+), ClaimMaster64bit.dotm (64-bit Office 2007+), or ClaimMaster.dot (Word 2000-2003) files in the Word's STARTUP directory. Make sure you only copy one ClaimMaster.dot[m] template file in the Startup directory. You can get a copy of the ClaimMaster template file in C:\Program Files\ClaimMaster\ (32-bit Windows) or C:\Program Files(x86)\ClaimMaster\ (64-bit Windows)


To find location of the Word's STARTUP directory: 

  • In Word 2002/2003, to locate or change the location for Word STARTUP folder, in Word, click Options on the Tools menu, and then click the File Locations tab.
  • In Word 2007-2016
    • Click File, then Options, then Advanced, then File Locations
    • Alternatively, click the File, click Options, click the Trust Center, and then click Trust Center Settings..., then Trusted Locations as shown below.

Although STARTUP directory is user-customizable, most people do not change its default location. The default location for the STARTUP folder on Windows 7/10 is: C:\Users\USERNAME \AppData\Roaming\Microsoft\Word\STARTUP\, where USERNAME is the logon name of the user. In addition, Microsoft provides more information about locations of various template folders in MS Word. Click here to read Microsoft's FAQ

If ClaimMaster.dot[m] or ClaimMaster64bit.dotm exists in the Startup folder, the next step is to check whether ClaimMaster template is properly loaded by Word. The template should be checked in the 'Global Templates and add-ins' menu.  To do so,


1)  Click on File, then Options, then Add-ins.  Select Word Add-ins in the pull-down menu and click Go...

2)  Make sure the checkbox for ClaimMaster template is checked.


For more information on loading templates into Word, see this Microsoft article .