ClaimMaster tab suddenly disappeared from the Word's ribbon 

On rare occasions, ClaimMaster add-in might  fail to load into the ribbon even if ClaimMaster template is located in the Word Startup folder.  If you cannot see ClaimMaster tab in your Microsoft Word, the problem is normally solved by making sure ClaimMaster template is properly loaded and not disabled by Word upon startup:


1) Check whether the add-in is getting loaded by Word. It might've been placed in inactive state after the update. If you open Word, then go to File, click Options, then Add-ins, then Manage Word Add-ins at the bottom, you'll get a window that shows the loaded add-ins. Do you see ClaimMaster there in the list? Is it unchecked? If it is, then try re-enabling it back to see if ClaimMaster tab appears in Word after this.

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2) Check if the add-in was "hard" disabled within Word. To check whether ClaimMaster add-in is on the disabled list, go to File, click Options, then Add-ins, then Manage Disabled Items - >Go...


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If ClaimMaster add-in appears on the list of disabled items, re-enable it back.

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3) If you've previously had ClaimMaster installed and it was working fine, but then disappeared from Word ribbon and the above steps do not help, then it could be due to a newly rolled-out security policy. In particular, there is a group policy called "Disable UI extending from documents and templates", which controls whether Office applications load any custom user interface (UI) code included with template. While this policy is usually turned off, if it is enabled then ClaimMaster tab will not get loaded into Word ribbon regardless of whether its template is placed in the correct Word Startup folder. You may need to contact your IT department to check whether this policy is enabled and, if so, could be disabled for your computer to place ClaimMaster tab back into the Word ribbon.