Deactivating your license

In case you need to install ClaimMaster on a different computer, you'll need to deactivate your current installation first to release the license on the server.  You have several methods to deactivate your license:

1) Deactivating from the open Word application

To deactivate ClaimMaster directly from Word, click on About ClaimMaster, then click on "Deactivate Current Installation" button, which will allow you to deactivate ClaimMaster on your current machine.  

2) Deactivating during ClaimMaster uninstallation

Another option for deactivation is to uninstall ClaimMaster from the old computer. At the end of the uninstall, you will prompted to deactivate the software, which you can do by clicking on "Yes" in the prompt below.

3) Deactivating from Command Line

You can also deactivate ClaimMaster directly from the Command Prompt. To do so, open Command Prompt via the Command Prompt shortcut located in the Start menu or on the Apps screen, depending on your version of Windows.   Make sure to right-click on the icon and select "Run as Administrator", as shown below.

Once Command Prompt starts, depending on the Windows version you have, type (as shown below):

  • 64-bit Windows - type: "C:\Program Files (x86)\ClaimMaster\Grammars\helper.exe" /DEACTIVATE and press enter (including quotes).
  • 32-bit Windows - type: "C:\Program Files\ClaimMaster\Grammars\helper.exe" /DEACTIVATE and press enter (including quotes)

Starting the deactivation process using any of the above three methods will bring up the deactivation prompt. When it comes up, press "Yes" to deactivate ClaimMaster on your current computer and release activation on the license server. Note: once ClaimMaster is deactivated on your computer, it will no longer operate unless reactivated again.

If deactivation fails for any reason, simply send us an email ([email protected]) and we'll manually release activation for your license on the server.